In the last article of Turkey Namaa, I told you how we chose and did online booking of the Aspen Hotel in Istanbul, Turkey, and in the last paragraph, I mentioned that we did not stay there. Now, I will tell you the reason for none staying there. First, a little background, as we did online booking, got confirmation through telephone and emails with the guest’s name.
On the first day of our Arrival in Istanbul, Turkey, on 04th July 2017, through Qatar Airways. The level of excitement was immeasurable. We reached the Aspen Hotel in the evening by Taxi. We went directly to the reception with the luggage bags and showed him our online reservation and confirmation printouts for the room possession. We had a cup of Turkish tea with special sugar cubes. It was hard to drink that tea without milk, but to find the Turkish taste, we finished it all. He took his time while checking the reservations, and it was shocking when the reception guy cum hotel manager at that time excused us with a statement that we don’t have any room for you guys due to some urgent arrivals of guests.
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We did our maximum effort to get our rooms here because it was the only choice after a one-day travel to the new place. The Hotel Manager at Aspen Hotel offered us to stay at a different hotel working under our umbrella, close to us, with the same facilities and same room rates. He also offered us to come in the morning, have breakfast at the Aspen Hotel during our stay of 2 days.
The hotel attendant took us to the other hotels available on the opposite side. After checking, we finalized one with better facilities except for the breakfast option. We came back to the Aspen Hotel, paid room charges for 2 2-day stays, took the payment slip, and moved our luggage to another hotel. During our stay, we enjoyed our breakfast at the Aspen Hotel in Istanbul, Turkey, on both days. There was a number of choices for a lavish and healthy breakfast.
For us, it was not a good experience of online hotel booking. Online hotel booking websites should take strict action against such hotels making wrong confirmations, and at times, hotel management refuses to accept these bookings.
